aivlasoft

You shall not send them via this forum, you shall send them by email, that's why I wrote the email address 'support@aivlasoft.com'.

For 'not-online' the service information is taken from the scenery data (BGL file). Most probably the service information is not contained in the underlying files. Did you install a new scenery? If so, which one?

Reinhold, you may send the two support files to support@aivlasoft.com. I will have a look at the files then.

https://forum.aivlasoft.com/topic/3046-how-to-create-a-support-file/

Could you please create two support files, one from the Client and one from the Server. Take the files more or less in the same time frame so the data is corresponding to each other.

Try deleting the file C:\Users\<username>\Documents\AivlaSoft\EFB2\Server\Backup\aircraftState.bin

Did you also reinstall FSUIPC7 ?

Because I don't have Active Sky for MSFS I don't know whether the filename is still the same as it is for other simulators ("current_wx_snapshot.txt") and whether the file format is still the same. But assuming that these requirements are still the same, then on the Server's side you have to set the proper file path to this file (in tab 'MSFS') and on the Client's side, open the settings, and select "Active Sky" as your weather data provider.

Almost the right one, it is indeed the right file type, but I have asked for a support file from the SERVER because your report is related to EFB Server, not Client. Thanks.

You have uploaded an exe-file, not the zip-file, therefore I have deleted the file. The support file is a zipped file which contains several text files. You have to run the SupportFile.exe which creates a zip-file on the Desktop. Please upload the zip-file from the Desktop.

Please create a support file from the Server and upload it here, thanks.

Please see here (same topic): https://forum.aivlasoft.com/topic/8588-length-cannot-be-less-than-zero-error-when-starting-server/

It seems that a faulty SIGMET file was downloaded a few days ago which now causes EFB to struggle when it is trying to read this file. Before you start the Server next time, just remove the 'Downloads' folder in the Server's data structure. This folder will be recreated when the Server is starting and the content will be re-downloaded.

Please check your files for viruses before uploading them. Thanks.

Just posting a screenshot does not really help us to identify the cause for the error. Would you please be so kind and upload a support file from the Server and one from the Client, thanks. One thing that I just have seen in the screenshot is, that you have selected a data path which is synchronized with the OneDrive cloud service. This is not a good idea because it will have an impact on stability of the program. Please uninstall EFB Server and reinstall it. Upon reinstallation be careful to select a data path which is not synchronized with OneDrive. BTW, same is valid for the Client's data path. Please check the Client's data path and if also located on OneDrive, proceed the same way as with the Server.