reitho Posted April 20 Share Posted April 20 My system: WIN10 64 bit Prof. Mega Airport Köln-Bonn Professional, Mega Airport Frankfurt Professional, Mega Airport Madrid, AS_SIM-WINGS_PRO_MUNICH-P3DV4_V1010, FSUIPC 6.2.0, AIRAC 2403 .Prepar 3D v4.5, 5, PFPX 2.04, GSX v2.9.3 + GSX Level 2, PMDG 777-200LR-F, -300ER, PMDG 737-800 NGX, SODE_v1.7.1, EFB v 2.2 #141 (Registered Version) Thrustmaster TCA Sidestick Airbus Edition A320 Hello Urs, what is the problem? When I start the simulator with Airport EDDM and then call up the EFB I have the status Simulator Boeing 777-200LR Ground. However, the start screen always shows LSZH Zurich with the error Aircraft is not located at this airport. However, I have only had this error since I cleaned the computer and reinstalled WIN10 64 bit Prof. Kind regards Reinhold Tholen Quote Link to comment Share on other sites More sharing options...
aivlasoft Posted April 21 Share Posted April 21 Did you also reinstall FSUIPC7 ? Quote Link to comment Share on other sites More sharing options...
reitho Posted April 23 Author Share Posted April 23 Hi Urs, yes i have deinstall and new download the FSUIPC6 6.2.0 And I have carried out a new network installation. Der P3D Simulator ist geladen mit der PMDG 777-200LR und Airport EDDK Cologne Gate A11. The same error is: However, the start screen always shows LSZH Zurich with the error Aircraft is not located at this airport. Status Simulator Default Profile Ground. regards Reinhold Quote Link to comment Share on other sites More sharing options...
aivlasoft Posted April 23 Share Posted April 23 Could you please create two support files, one from the Client and one from the Server. Take the files more or less in the same time frame so the data is corresponding to each other. Quote Link to comment Share on other sites More sharing options...
reitho Posted April 23 Author Share Posted April 23 Could you explain to me in simple words how I should do this. I have no idea about this. The best is with Screenshot. Sorry Urs my english is not so gut Quote Link to comment Share on other sites More sharing options...
reitho Posted April 24 Author Share Posted April 24 Hi Urs, i hope this is it what your mean Client_202404240853.txt.zip Quote Link to comment Share on other sites More sharing options...
srcooke Posted April 24 Share Posted April 24 You need to run AivlaSoft.Efb.SupportFile.exe on the server PC also Reinhold and post the file generated as well. Quote Link to comment Share on other sites More sharing options...
aivlasoft Posted April 24 Share Posted April 24 https://forum.aivlasoft.com/topic/3046-how-to-create-a-support-file/ Quote Link to comment Share on other sites More sharing options...
reitho Posted April 24 Author Share Posted April 24 Hi Stephen, I sent the two after all. Client 17 kb Server 158 kb Quote Link to comment Share on other sites More sharing options...
reitho Posted April 24 Author Share Posted April 24 Hi Urs, its created now via your supportfile-creator-tool. The filesize is 157kb, but just could send a max of 42kb via the web here. do you have an alternative tool? regards Quote Link to comment Share on other sites More sharing options...
srcooke Posted April 25 Share Posted April 25 16 hours ago, reitho said: The filesize is 157kb, but just could send a max of 42kb via the web here. ZIP the file and attach the compressed file to your post Reinhold. Quote Link to comment Share on other sites More sharing options...
reitho Posted April 25 Author Share Posted April 25 I have found another LOGFILE serverLogfile.txt Quote Link to comment Share on other sites More sharing options...
reitho Posted April 25 Author Share Posted April 25 Stephen, i think you dont really understand the problem. After compressing, with your export tool, we have a size of 157kb for the server-file, when i do it manually, its 99kb !!! After compressing. What shall we do? regards Quote Link to comment Share on other sites More sharing options...
srcooke Posted April 25 Share Posted April 25 Apologies Reinhold the package is indeed already zipped, however the upload limit is 2.48MB and I can upload the server support file as attached at 232kb Server_202404251256.txt.zip Quote Link to comment Share on other sites More sharing options...
aivlasoft Posted April 25 Share Posted April 25 Reinhold, you may send the two support files to support@aivlasoft.com. I will have a look at the files then. Quote Link to comment Share on other sites More sharing options...
reitho Posted April 26 Author Share Posted April 26 Sorry I can't send the two files via this forum Max total size: 52.61 kB. The server file is too big. Do you have an e-mail address where I can try. Or it would be better if you could look at my computer via the Teamviewer Quote Link to comment Share on other sites More sharing options...
aivlasoft Posted April 26 Share Posted April 26 You shall not send them via this forum, you shall send them by email, that's why I wrote the email address 'support@aivlasoft.com'. Quote Link to comment Share on other sites More sharing options...
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