Jump to content
Sign in to follow this  
Richbro

Downloaded EFB V2

Recommended Posts

Hello,

Despite having a licence number available only Demo is available when licence number applied. Would appreciate answer as to why please.

 

Regards,

 

Richard.

 

EDIT: Moved to the proper forum by admin

Share this post


Link to post
Share on other sites

Yes I did, and so why was demo version the available option as the license option was greyed out?

 

To my knowledge the transaction was satisfactory otherwise I would not have a Licence key available.

 

I'll keep track on the transaction just in case there is ething amiss.

 

Richard.

Share this post


Link to post
Share on other sites
Quote

so why was demo version the available option as the license option was greyed out?

If the license option is greyed out means that the license key is not correct. This can be because of non-visible but unwanted characters at the end of the license key when you copy/paste it. If you copy/paste the key please make sure the key has a length of exactly  31.

If it's a correct version 2 key then I'm quite sure it will allow to install the license.

Share this post


Link to post
Share on other sites

Many thanks. Sorry for my late reply.

 

The key I have shows 29 including spaces so there is obviously something wrong.

 

I'll check again and report  the out come.

 

Regards,

 

Richard.

Share this post


Link to post
Share on other sites

I found the issue re the key missing a digit which is now resolved.

However, when activation applied, I get a window saying 'the product key entered is invalid..........etc.

It is possible that there is a payment issue with Cleverbridge here despite all accounting is correct.

 

More work to be done at my end it seems.

 

Richard.

Share this post


Link to post
Share on other sites
1 hour ago, Richbro said:

Many thanks. Sorry for my late reply.

 

The key I have shows 29 including spaces so there is obviously something wrong.

Richard,

 

There is obviously something else wrong. The License Key does NOT contain any spaces - only hyphens. Tht total length of the License  Number including hyphens is exactly 31.

Share this post


Link to post
Share on other sites

Cleverbridge have received payment.

 

Checked and double checked key but one digit wrong !!  Should have been 'Z' and not '2'.

 

To my great shame and thanks for your patience.

 

Regards,

 

Richard.

Share this post


Link to post
Share on other sites
4 hours ago, Richbro said:

Cleverbridge have received payment.

 

Checked and double checked key but one digit wrong !!  Should have been 'Z' and not '2'.

 

To my great shame and thanks for your patience.

 

Regards,

 

Richard.

Welcome to the digital world ?! Great that you could finally sort it out. Enjoy EFB v2!

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...