Charlesf Posted August 22, 2016 Share Posted August 22, 2016 Hello, I have downloaded EFB this evening (22/08/2016) and it has installed correctly but after, as recommended in Documentation for first run, starting first Dataprovider the Install Demo does not alight even after registering my name charlesf and e-mail : charleslesage@sfr.fr Is it possible to send a Demo License Key ? Link to comment Share on other sites More sharing options...
aivlasoft Posted August 23, 2016 Share Posted August 23, 2016 Hi, There is no demo license key required. Just follow the instructions as per the manual and usually it works. Did you experience any error message or other dialog window after pressing the "Install DEMO" button? Can you send me the logfile from the DataProvider to support@aivlasoft.com? Thanks. Link to comment Share on other sites More sharing options...
Charlesf Posted August 23, 2016 Author Share Posted August 23, 2016 Thanks for your reply, I repeat that Install Demo box stays grey and only Cancel box alights in black. I am sure of my Internet connexion çout and ingoing Playbox from orange) but I would like to know how do I make sure port 13 on the firewall is open for outgoing traffic (see below for the network file) ? My computer is in French with W7 64 bits, also I have No.Script on my Firefox navigator and free Avira as antivirus but I also tried with the antivirus disabled and NoScript open. Copy of the log file : 2016-08-22 20:46:19.207 Debug *** Started: AivlaSoft Electronic Flight Bag 1.6.8.332442016-08-22 20:51:00.300 Debug *** Started: AivlaSoft Electronic Flight Bag 1.6.8.332442016-08-22 20:58:00.560 Debug *** Started: AivlaSoft Electronic Flight Bag 1.6.8.332442016-08-22 21:05:02.998 Debug *** Started: AivlaSoft Electronic Flight Bag 1.6.8.332442016-08-22 21:07:10.890 Debug *** Started: AivlaSoft Electronic Flight Bag 1.6.8.332442016-08-22 21:08:36.424 Debug *** Started: AivlaSoft Electronic Flight Bag 1.6.8.332442016-08-22 21:18:07.512 Debug *** Started: AivlaSoft Electronic Flight Bag 1.6.8.332442016-08-22 21:26:24.750 Debug *** Started: AivlaSoft Electronic Flight Bag 1.6.8.332442016-08-22 21:26:30.415 Error Trying to verify demo license but could not reach any date server.Please make sure that your computer is connected to the internet and port 13 on the firewall is open for outgoing traffic.2016-08-22 21:26:43.931 Debug *** Started: AivlaSoft Electronic Flight Bag 1.6.8.332442016-08-22 21:28:16.926 Debug *** Started: AivlaSoft Electronic Flight Bag 1.6.8.332442016-08-22 21:39:00.102 Debug *** Started: AivlaSoft Electronic Flight Bag 1.6.8.332442016-08-22 21:41:18.826 Debug *** Started: AivlaSoft Electronic Flight Bag 1.6.8.332442016-08-23 06:12:28.346 Debug *** Started: AivlaSoft Electronic Flight Bag 1.6.8.332442016-08-23 06:12:33.073 Error Trying to verify demo license but could not reach any date server.Please make sure that your computer is connected to the internet and port 13 on the firewall is open for outgoing traffic.2016-08-23 06:13:02.501 Debug *** Started: AivlaSoft Electronic Flight Bag 1.6.8.332442016-08-23 10:56:34.009 Debug *** Started: AivlaSoft Electronic Flight Bag 1.6.8.33244 Here is the network file in French made with Speccy from Piriform : Réseau Vous êtes connecté à Internet Connecté via Realtek PCIe GBE Family Controller Adresse IP 192.168.1.32 Masque de sous-réseau 255.255.255.0 Passerelle 192.168.1.1 Serveur DNS préféré 192.168.1.1 DHCP Activé Serveur DHCP 192.168.1.1 Adresse IP externe 90.120.254.138 Type d'adaptateur Ethernet NetBIOS sur TCO/IP Activé via DHCP Type de noeud NetBIOS Noeud hybride Vitesse du lien 0 Bps Nom de l'ordinateur Nom NetBIOS CFL-PC Nom du DNS CFL-PC Appartenance Partie de groupe de travail Groupe de travail WORKGROUP Bureau à distance Désactivé Console État Actif Domaine CFL-PC Info WinInet Connexion réseau Le système local utilise un réseau local pour se connecter à Internet Le système local utilise RAS pour se connecter à Internet Information sur le sans fil Sans fil désactivé Info WinHTTP WinHTTPSessionProxyType Aucun proxy Proxy de session Contournement de proxy de session Essais de connexion 5 Délai de connexion dépassé 60 000 Version HTTP HTTP 1.1 Connexion maximales par serveurs 1.0 INFINI Connexion maximales par serveurs INFINI Maximum de redirections HTTP automatiques 10 Maximum de continuations de statut HTTP 10 Délai d'envoi dépassé 30 000 Détection automatique IEProxy Non Configuration automatique IEProxy IEProxy Contournement d'IEProxy Type d'accès de la configuration du proxy par défaut Aucun proxy Proxy de configuration par défaut Contournement du proxy de configuration par défaut Partages et découverte Découverte réseau Activé Partage de fichiers et d'imprimantes Activé Service de partage de fichiers et d'imprimantes Activé Partage de fichiers simple Activé Partages administratifs Activé Accès réseau : modèle de partage et de sécurité pour les comptes locaux Classique - les utilisateurs locaux s’authentifient eux-mêmes Liste des adaptateurs Activé Realtek PCIe GBE Family Controller Suffixe DNS propre à la connexion home Nom de la connexion Connexion au réseau local NetBIOS sur TCP/IP Oui DHCP activé Oui Adresse MAC 54-04-A6-48-C9-80 Adresse IP 192.168.1.32 Masque de sous-réseau 255.255.255.0 Passerelle 192.168.1.1 DHCP 192.168.1.1 Serveur DNS 192.168.1.1 Partages réseau Users C:\Users EPSON Stylus Photo RX700 Series EPSON Stylus Photo RX700 Series,LocalsplOnly Nombre de connexions TCP actuel C:\Program Files (x86)\Mozilla Firefox\firefox.exe (4228) lsass.exe (652) mDNSResponder.exe (1944) NvNetworkService.exe (2432) NvStreamNetworkService.exe (3452) NvStreamService.exe (2484) services.exe (596) spoolsv.exe (1328) svchost.exe (1020) svchost.exe (460) svchost.exe (912) System Process System Process wininit.exe (536) wmpnetwk.exe (4300) Link to comment Share on other sites More sharing options...
Charlesf Posted August 23, 2016 Author Share Posted August 23, 2016 I forgot to reply to your question about the Install Demo button : if I press it nothing happens and it stays grey. Link to comment Share on other sites More sharing options...
aivlasoft Posted August 24, 2016 Share Posted August 24, 2016 Hi Charles (?), the DataProvider is trying to get r/w time from any date-time server on the internet (like 'time.microsoft.com' or similar). These servers will be connected using port 13 for communication. Because in most cases port 13 is the cause for problems, this is the default exception message when no connection can be established. Something prevents the DataProvider from connecting to such a time server. Maybe it only takes too much time until a server can be found. Please refer to the manual of your router (Playbox?) to read how a certain port can be opened. Maybe it's already open? Hope this helps. Link to comment Share on other sites More sharing options...
Charlesf Posted August 29, 2016 Author Share Posted August 29, 2016 I have opened Port 13 on the router (TCP) and on the outgoing traffic on the FireWall but the case "Install Demo" stays grey. Link to comment Share on other sites More sharing options...
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