Pedro Mendonça

Greetings, OK, I did tried to change the installation folders and indeed the issue was with the Documents folder (where it says "Data Folder" in instalation setup). So I've chosen another folder in Documents, like G:\Documents\EFB2\ instead of G:\Documents\AivlaSoft\EFB2\, and the problems persisted, however then I changed the data folder to be outside My Documents and now it enters the program's window. Really strange, do you have any advice for things that I should search to see what might be wrong with my documents folder? thank you

Greetings, The G:\Documents is my default documents folder, is the one that the installer chooses to install by default also, I don't have a C:\Users\<username>\Documents\. But I will try to install the documents section in another folder/hard drive, and also de software in other hard drive.

Hello lonewulf47, I've run the DB process in server and found out the same problem at the end of the process, image in attach. I did installed in admin mode and always run in admin mode. Things that I've tested so far. I've run the sfc /scannow to see if some information on my windows is corrupted, and added the installation folder to the firewall, so far no good results. I executed the AivlaSoft.Efb.SupportFile, it created 2 files has a result, they are in attach. regards Server_202005151040.txt.zipClient_202005151040.txt.zip

Greetings, Prepar3D EFB v2 Client 2.1 #118 EFB v2 setup: single machine EFB v2 setup: costum path (installed in a hdd, different hard drive from windows) Using free trial version Steps to reproduce the behavior: download the client exe from website install the client run client => error (see image in attach) => quit before opening thank you.