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EFB remote issue


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17 minutes ago, aivlasoft said:

Mr.Mario, according to the forum rules, please sign your posts with your real first name. Thanks.

 

When supporting Client-Server connection issues, it would be extremely helpful if the log file from the Client and the Server are from the same time.

Please start the EFB Server, then start the EFB Client. Now create a support-file from the Server and one from the Client. Then upload these two files to here.

My real first name is Mario.

 

Here are the log files from the server and client.   I also hit submit on the support file from the client.      Thanks for your help.   I am not good at setting things up like this.

 

 

2018-08-26 12:24:20.859   Debug   : ========== AivlaSoft.Efb.Server 2.0.57.0 started ==========
2018-08-26 12:24:20.893   Debug   : CPU = Intel64 Family 6 Model 158 Stepping 9, GenuineIntel, No of proc. = 4
2018-08-26 12:24:20.893   Debug   : OS = Microsoft Windows 10 Home
2018-08-26 12:24:20.893   Debug   : OS language = en-US, Language settings = en-US
2018-08-26 12:24:20.894   Debug   : Number decimal separator = '.'
2018-08-26 12:24:20.894   Debug   : Number group separator = ','
2018-08-26 12:24:20.894   Debug   : Process is 64bit
2018-08-26 12:24:20.914   Debug   : Settings loaded from: C:\Users\Mario\Documents\AivlaSoft\EFB2\Server\Settings\serverSettings.txt
2018-08-26 12:24:20.916   Debug   : Verify license ...
2018-08-26 12:24:21.313   Debug   : Trial version running, trial will end in 22 days.
2018-08-26 12:24:22.827   Debug   : AutoUpdateInterval = 0
2018-08-26 12:24:22.829   Debug   : Verify software version ...
2018-08-26 12:24:23.067   Debug   : Latest versions read
2018-08-26 12:24:23.070   Debug   : Latest version is installed
2018-08-26 12:24:23.667   Debug   : Database selected = P3Dv4.NG-1802/R1
2018-08-26 12:24:23.678   Debug   : Looking for already running simulator ...
2018-08-26 12:24:23.680   Debug   : Running simulator process found, type is 'Prepar3D'. Getting file version ...
2018-08-26 12:24:23.681   Debug   : ... file version is 4.3.29.25520
2018-08-26 12:24:23.683   Debug   : Loading database ...
2018-08-26 12:24:26.334   Debug   : Database loaded
2018-08-26 12:24:26.335   Debug   : TcpListener created, port #51748
2018-08-26 12:24:26.339   Debug   : Global settings loaded from: C:\Users\Mario\Documents\AivlaSoft\EFB2\Server\Settings\globalSettings.txt
2018-08-26 12:24:26.544   Debug   : Backups loaded
2018-08-26 12:24:26.547   Debug   : Starting weather (ActiveSky) ...
2018-08-26 12:24:26.550   Debug   : File based weather data started, provider is 'ActiveSky'
2018-08-26 12:24:26.550   Debug   : File = C:\Program Files (x86)\HiFi\AS_P3Dv4\AS_P3Dv4.exe
2018-08-26 12:24:26.551   Debug   : Weather (ActiveSky) started
2018-08-26 12:24:26.551   Debug   : Services started
2018-08-26 12:24:26.552   Debug   : Organized tracks disabled because AIRAC cycle is outdated
2018-08-26 12:24:26.554   Debug   : A/C is on ground (Init)
2018-08-26 12:24:26.743   Debug   : FSUIPC successfully connected
2018-08-26 12:24:26.952   Debug   : Simulator type = P3Dv4 (FSUIPC 12, 43)
2018-08-26 12:24:28.546   Debug   : IP address of this computer ('DESKTOP-SU65NLV') is 192.168.1.198
2018-08-26 12:24:28.546   Debug   : TcpListener started
2018-08-26 12:24:28.547   Debug   : TCP controller ready, waiting for clients ...
2018-08-26 12:24:31.763   Warning : Could not get ICAO from METAR: j?(?" s?

 thousands of lines follow about not getting ICAO from METAR ...

 

Here is the log file from the client running on the laptop......

2018-08-26 09:31:01.675   Debug   : ========== AivlaSoft.Efb.Client 2.0.74.0 started ==========
2018-08-26 09:31:02.081   Debug   : CPU = AMD64 Family 21 Model 16 Stepping 1, AuthenticAMD, No of proc. = 2
2018-08-26 09:31:02.097   Debug   : OS = Microsoft Windows 8
2018-08-26 09:31:02.097   Debug   : OS language = en-US, Language settings = en-US
2018-08-26 09:31:02.097   Debug   : Number decimal separator = '.'
2018-08-26 09:31:02.112   Debug   : Number group separator = ','
2018-08-26 09:31:02.112   Debug   : Process is 64bit
2018-08-26 09:31:02.299   Debug   : Settings loaded from: C:\Users\Mario\Documents\AivlaSoft\EFB2\Client\Settings\clientSettings.txt
2018-08-26 09:31:02.331   Debug   : AutoUpdateInterval = 0
2018-08-26 09:31:02.346   Debug   : Verify software version ...
2018-08-26 09:31:02.674   Debug   : Latest versions read
2018-08-26 09:31:02.814   Debug   : Latest version is installed
2018-08-26 09:31:21.107   Debug   : IP address of this computer ('DAD') is 192.168.1.188
2018-08-26 09:31:21.107   Debug   : Server mode is 'remote'
2018-08-26 09:31:21.123   Debug   : Server's computer name (settings) is given as IP address = 192.168.1.198
2018-08-26 09:31:21.123   Debug   : TcpController initialized
2018-08-26 09:31:28.268   Debug   : Services started
2018-08-26 09:31:28.439   Debug   : Trying to connect to server ...
2018-08-26 09:31:34.601   Debug   : Trying to connect to server ... ... (repeated)

 


 

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17 minutes ago, Mr.Mario said:

My real first name is Mario.

 

Here are the log files from the server and client.   I also hit submit on the support file from the client.      Thanks for your help.   I am not good at setting things up like this.

 

 


2018-08-26 12:24:31.763   Warning : Could not get ICAO from METAR: j?(?" s?

 thousands of lines follow about not getting ICAO from METAR ...

 

Sorry, Mario, why do you ignore what I said about ActiveSky Path? You have entered the WRONG PATH for ACTIVE SKY in the Server Settings ! The path must point to the "current_wx_snapshot.txt" file !

Let's assume that you have a standard installation for ActiveSky: then it will be: C:\Users\<Username>\AppData\Roaming\Hifi\AS_P3Dv4\Weather\current_wx_snapshot.txt

The server is not interested in the ActiveSky program location. It needs the location of the "current_wx_snapshot.txt" file  as mentioned in the text!

 

AS_snap.png.1cf3fb40faa8ab5a82381585502ed0a5.png

 

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6 minutes ago, Mr.Mario said:

Thank you for letting me know about the incorrect active sky path.   I am not ignoring it, I just have not had the chance to fix that yet.  Working on trying to get the remote connection to work first.

 

Thanks again.

 

Accroding to your log the connection is obviously crammed by numerous tries to download a METAR by the Server. Therefore you need to fix the ActiveSky path first or delete the wrong entry!

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3 hours ago, aivlasoft said:

@Hugo Antoine

From the log file I can see that the Server location is not yet properly set. Although there is the name 'HUGO-PC', the IPEndPoint is still pointing to 'local'.

Please see on the following screenshot what you have to enter on the Client side, then press OK.

 

ServerLocation.png

I already try that  but it's not working. The logfile I send you is the local because I've the same issue in local and remote

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