WolfgangLiehr Posted November 11, 2015 Share Posted November 11, 2015 Hi, just received this error message: "Currently it is not possible to download online data...". Windows 7 / EFB V 1.5.1.15704 Due tp problems with uploading screenshots, here are the links: https://www.dropbox.com/s/m7ke8jhq0qaob17/efb1.jpg?dl=0 https://www.dropbox.com/s/za3akzkn1r8kbqz/efb2.jpg?dl=0 Link to comment Share on other sites More sharing options...
Fatback Posted November 11, 2015 Share Posted November 11, 2015 I'm getting the same error message. If I turn off Online Network the error remains. If I turn off Online Network and restart both the client and dataprovider it's ok. Link to comment Share on other sites More sharing options...
NedHamilton Posted November 12, 2015 Share Posted November 12, 2015 Me too. Today 5 error messages while flying on VATSIM. All other network connections were working fine. Display Unit says: "Currently it is not possible to download online data due to the following reason: The underlying connection was closed ..error occurred on a receive" Is this an EFB issue, VATSIM, or what??? Link to comment Share on other sites More sharing options...
aivlasoft Posted November 13, 2015 Share Posted November 13, 2015 Hi Ned, does it still occur? I have started the DisplayUnit here and no problems so far (btw, the server is remote, so I have the same conditions here like all EFB users). Link to comment Share on other sites More sharing options...
Fatback Posted November 13, 2015 Share Posted November 13, 2015 I just tried activating the "Online Network" and am still getting the error message. Link to comment Share on other sites More sharing options...
aivlasoft Posted November 13, 2015 Share Posted November 13, 2015 Hmmmh, cannot reproduce it here ... Link to comment Share on other sites More sharing options...
NedHamilton Posted November 13, 2015 Share Posted November 13, 2015 I'm flying in about an hour will try then. How to tell what VATSIM server EFB is using?? Maybe I'll try changing that?? Link to comment Share on other sites More sharing options...
NedHamilton Posted November 13, 2015 Share Posted November 13, 2015 Five more errors today during a one hour flight. Is this error due to the connection closing with VATSIM or what? It would be useful to know where this error is getting triggered so I can do some trouble shooting. The problem doesn't seem to affect the operation of EFB. Traffic is getting updated. But it's hard to tell with the other online data since VATSIM gets refreshed only every 2 minutes. This only started happening 3 or so days ago. Link to comment Share on other sites More sharing options...
kingm56 Posted November 14, 2015 Share Posted November 14, 2015 Getting the same error, it started about 48 hours ago and continues to persist. Link to comment Share on other sites More sharing options...
WolfgangLiehr Posted November 14, 2015 Author Share Posted November 14, 2015 Still the same... "Authentication of AivlaSoft online date service failed: Die zugrunde liegende Verbindung wurde geschlossen: Unbekannter" (error message from DisplayUnit status bar immediately after start and connecting...) The log file of EFB - DisplayUnit: 2015-11-14 11:52:16,135 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - ----------------------------------------------------------------------2015-11-14 11:52:16,161 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Application started: AivlaSoft.Efb.DisplayUnit, Version=1.5.1.15702, Culture=neutral, PublicKeyToken=953442301537c18c2015-11-14 11:52:18,548 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - User settings loaded from 'C:\Users\Liehr\Documents\AivlaSoft\EFB\Settings\DisplayUnit_UserSettings.bin'2015-11-14 11:52:18,586 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Settings: 'DataProvider folder' is: C:\Users\Liehr\AppData\Local\AivlaSoft\EFB\AivlaSoft.Efb.DataProvider2015-11-14 11:52:18,592 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Now trying to read contents of DataProvider folder ...2015-11-14 11:52:18,592 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - DataProvider folder exists = True2015-11-14 11:52:18,593 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Reading file list OK. File count = 172015-11-14 11:52:18,593 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Read access OK.2015-11-14 11:52:25,828 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - DataProvider file infos read2015-11-14 11:52:25,836 [11] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Reading airport index file. Please wait ...2015-11-14 11:52:26,202 [11] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Reading airways file. Please wait ...2015-11-14 11:52:27,851 [11] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Reading region index file. Please wait ...2015-11-14 11:52:28,581 [11] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Reading navaids file. Please wait ...2015-11-14 11:52:30,232 [11] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Reading VATSIM data. Please wait ...2015-11-14 11:52:30,239 [11] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Boundaries file = F:\AivlaSoft EFB\AIVLASOFT-EFB_vatsim\fir.dat2015-11-14 11:52:30,377 [11] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Definitions file = F:\AivlaSoft EFB\AIVLASOFT-EFB_vatsim\servinfo.dat2015-11-14 11:52:30,456 [11] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Mappings file = C:\Users\Liehr\Documents\AivlaSoft\EFB\UserData\Online\Vatsim\vatsim_mappings.txt2015-11-14 11:52:30,525 [11] INFO AivlaSoft.Efb.DisplayUnit [(null)] - VATSIM data: FIRS = 3492015-11-14 11:52:30,525 [11] INFO AivlaSoft.Efb.DisplayUnit [(null)] - VATSIM data: UIRS = 232015-11-14 11:52:30,525 [11] INFO AivlaSoft.Efb.DisplayUnit [(null)] - VATSIM data: Airports = 57832015-11-14 11:52:30,525 [11] INFO AivlaSoft.Efb.DisplayUnit [(null)] - VATSIM data: Boundaries = 3092015-11-14 11:52:30,725 [11] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Reading world data. Please wait ...2015-11-14 11:52:36,185 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - GASA data read: 64800 items2015-11-14 11:52:36,301 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - MEF data read: 58176 items2015-11-14 11:52:36,307 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - IVAO data folder:2015-11-14 11:52:36,307 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - VATSIM definitions: F:\AivlaSoft EFB\AIVLASOFT-EFB_vatsim\servinfo.dat2015-11-14 11:52:36,307 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - VATSIM boundaries: F:\AivlaSoft EFB\AIVLASOFT-EFB_vatsim\fir.dat2015-11-14 11:52:36,307 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - DataProvider folder: C:\Users\Liehr\AppData\Local\AivlaSoft\EFB\AivlaSoft.Efb.DataProvider2015-11-14 11:52:36,346 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - This computer name is: AMD-X6, IP-address is: 192.168.178.252015-11-14 11:52:36,346 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Server mode is LOCAL2015-11-14 11:52:36,346 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Using IP endpoint 127.0.0.1/517472015-11-14 11:52:38,375 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Connected with DataProvider2015-11-14 11:52:38,379 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - DataProvider file infos verified, no difference found.2015-11-14 11:53:13,305 [1] WARN AivlaSoft.Efb.DisplayUnit [(null)] - Authentication of AivlaSoft online data service failed: Die zugrunde liegende Verbindung wurde geschlossen: Unbekannter Fehler beim Empfangen..2015-11-14 11:53:13,310 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Fallback service successfully initialized2015-11-14 11:53:13,310 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Fallback reset timer started.2015-11-14 11:53:13,563 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Fallback service for provider b started2015-11-14 11:58:26,802 [1] WARN AivlaSoft.Efb.DisplayUnit [(null)] - Disconnected by the adapter, caused by: Stopped2015-11-14 11:58:26,878 [1] INFO AivlaSoft.Efb.DisplayUnit [(null)] - Display Unit terminated. 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WolfgangLiehr Posted November 14, 2015 Author Share Posted November 14, 2015 FallbackServiceConfig.dat: // AivlaSoft EFB - www.aivlasoft.com// This file contains important information for the fallback-service// and must not be changed without explicit instructions// provided by AivlaSoft GmbH.VatsimStatusFileName = http://status.vatsim.netVatsimStatusFileTime = 201511141153IvaoStatusFileName = http://www.ivao.aero/whazzup/status.txtIvaoStatusFileTime = 000101010000DownloadFolder = EfbProgramDataPath Link to comment Share on other sites More sharing options...
WolfgangLiehr Posted November 14, 2015 Author Share Posted November 14, 2015 bStatusFile.txt: ; IMPORTANT NOTE: to use less bandwidth, please download this file ONE TIME ONLY when; your application starts, and load it locally;; Data formats are:;; 120128:NOTCP - used by WhazzUp only; msg0 - message to be displayed at application startup; url0 - URLs where complete data files are available. Please choose one randomly every time; url1 - URLs where servers list data files are available. Please choose one randomly every time; moveto0 - URL where to retrieve a more updated status.txt file that overrides this one; metar0 - URL where to retrieve metar. Invoke it passing a parameter like for example: http://data.satita.net/metar.html?id=KBOS; atis0 - URL where to retrieve atis. Invoke it passing a parameter like for example: http://data.satita.net/atis.html?callsign=BOS_CTR; WARNING: please don't abuse it. Requests take network bandwidth. If possibile please use atis that are present into satnet-data.txt file; user0 - URL where to retrieve statistics web pages;;120218:NOTCP;url0=http://info.vroute.net/vatsim-data.txturl0=http://data.vattastic.com/vatsim-data.txturl0=http://vatsim.aircharts.org/vatsim-data.txturl0=http://vatsim-data.hardern.net/vatsim-data.txt;url1=http://info.vroute.net/vatsim-servers.txturl1=http://data.vattastic.com/vatsim-servers.txturl1=http://vatsim.aircharts.org/vatsim-servers.txturl1=http://vatsim-data.hardern.net/vatsim-servers.txt;metar0=http://metar.vatsim.net/metar.php;atis0=http://stats.vatsim.net/atis.html;user0=http://stats.vatsim.net/search_id.php;; END Link to comment Share on other sites More sharing options...
atrailblazer Posted November 14, 2015 Share Posted November 14, 2015 I get the same thing..."Currently it is not possible to download online data due to the following reason: The underlying connection was closed ..error occurred on a receive" Not a Vatsim issue, I have the Data Provider running no prob. But when I have it and the Display Unit running, the error occurs Link to comment Share on other sites More sharing options...
flyer49 Posted November 15, 2015 Share Posted November 15, 2015 Also getting this message............Authentication of Avlasoft online data service failed. The underlying connection was closed. An unexpected error occurred. This started about 3 days ago has been fine for months. Any help appreciated. Link to comment Share on other sites More sharing options...
NedHamilton Posted November 16, 2015 Share Posted November 16, 2015 Four more error messages today during a VATSIM flight. Is anyone from Aivlasoft looking into this? Link to comment Share on other sites More sharing options...
NedHamilton Posted November 16, 2015 Share Posted November 16, 2015 Just for kicks I ran FSX, Data Provider, and Display Unit on a laptop PC not connected to my 737 sim. When I started up the Online data system I got the same error message: Currently it is not possible to download online data due to the following reason: The underlying connection was closed ..error occurred on a receive This is on a WIn 8.1 laptop. So the error must be associated with a server somewhere. Link to comment Share on other sites More sharing options...
cgexx Posted November 17, 2015 Share Posted November 17, 2015 this is getting annoying... what is going on no answer. henry Link to comment Share on other sites More sharing options...
nascopi Posted November 18, 2015 Share Posted November 18, 2015 Getting the same error message today as well. Does anyone seem to know what is causing this error to keep repeating? Link to comment Share on other sites More sharing options...
NedHamilton Posted November 18, 2015 Share Posted November 18, 2015 Me too. Six times on a flight today. Getting tired of having to tend to the error messages. Link to comment Share on other sites More sharing options...
kenham Posted November 19, 2015 Share Posted November 19, 2015 same here on laptop running w8.1 and on IVAO Link to comment Share on other sites More sharing options...
aivlasoft Posted November 20, 2015 Share Posted November 20, 2015 @all, it is like jinxed ... every time when I run the DisplayUnit here it connects to the AivlaSoft online server without any problems . The server itself is outside of the office (hosted), so here are the same conditions as everywhere on the globe. To be on the secure side I have now rebooted the server, hopefully this will help. Link to comment Share on other sites More sharing options...
NedHamilton Posted November 20, 2015 Share Posted November 20, 2015 That must have been the fix--rebooting the server. No errors in one-hour flight today Link to comment Share on other sites More sharing options...
aivlasoft Posted November 21, 2015 Share Posted November 21, 2015 Thanks Ned, for the feedback. I will add a monthly reminder to not forget to reboot the server regularly Link to comment Share on other sites More sharing options...
flyer49 Posted November 24, 2015 Share Posted November 24, 2015 HI Site Admin Thank you for sorting out this problem.......all is back to normal......seems like a regular reboot of the server is a solution..... Link to comment Share on other sites More sharing options...
Fatback Posted November 26, 2015 Share Posted November 26, 2015 Sometimes managing servers is an art, not a science Link to comment Share on other sites More sharing options...
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