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License key lost - Reactivation

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License key lost

There are two different ways to recover a license key, depending on the date when you have made your purchase.

a) if you bought your license key before August 22th, 2014:
Please send an email to support@aivlasoft.com. The email must contain your name and - what is more important - the email that you have used when you purchased the key. If you have the order number ready, it should also be mentioned in your email.

B) if you bought your license key at or after August 22th, 2014:
Go to the support site of cleverbridge (which is our reseller since the above mentioned date). There you must enter the email address which you used for your purchase and then you get an overview of all orders processed under that email address.

 

Reactivation of a license key

If you get a warning "Number of allowed installations exceeded" (or similar text) when you try to install your license key, please send an email to support@aivlasoft.com, let us know the email address and the name which you have entered when you purchased the license key and ask for reactivation. You will find this information on your purchase documents.

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