OMG!!! i can't believe what I am reading!!! i read throughout the entire chain and I am banging my head on the table reading through your replies...
the customer is asking about a deprecated feature he uses and likes and you guys answering him why he shouldn't use EFB and why he should use a freeware tool Instead!!!??
what is the matter with you guys!!??
he is asking About this program he purchased, he doesn't care about other tools out there!! and for sure he doesn't want to use multiple tools
to do the same job he used to do in one tool (EFB v1). he is the customer and he knows his needs and what he wants...
why are you arguing with him on what he wants and what is 'better' for his needs, for god sake?...
Either you got an answer to his very specific question or don't say anything..Don't digress the subject/original question by forcing him to lay back on the features he used to work with as your perfect solution..
don't try and tell him that EFB he used to work with for Flight planing, etc. is not a good practice...
maybe he should gone with the free tool alone after all!!! maybe this Product is crap (that is how you guys picture it & make it sound like, by suggesting your case of a much better free tool)
my GOD!!!
@bobsk8 - your 1st reply to him was great (offering him SimBrief as an alternative)... The rest of your replies, was trying to force on him your opinion as the perfect solution to his needs/problem. that is not the way to do things, sorry.
@STRATOS MOSCHOS - your mistake was that you allowed them to drag you into this "Better planing Tool" debate/argument,
rather than Just simply replying to them from the start "Thank you for your suggestion, but I would like to use EFB for that matter"
end of story.. you had to put them back on track of your original question than allowing this pointless argument drowning on what tool has a bigger d****k on flight planing and FP exporting capabilities
IMO the specific question he is asking could only be answered by the Product team itself, as they are the only one that
designed the product and know why it is no longer supported.
I am surprised that this chain was open for more than 10 day by now and yet we saw nothing from the Official support team.
Does this suggests on the support level here (SLA)???
maybe we are better off with a ticketing system here than a support forum...heemm